Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Delivery times vary depending on your location and the shipping method selected. Typically, orders are processed within 1-3 business days and arrive within 5-10 business days. You will receive a tracking number once your order has been shipped.
Creating an account is easy! Simply click on the “Sign Up” or “Create Account” button at the top of our website. Fill in your details, choose a password, and you’re all set. Having an account allows you to track orders, save your favorite items, and enjoy a faster checkout process.
You can change your shipping address before your order is processed by logging into your account, going to “Account Settings” or “Order Details,” and updating the address. If your order has already been shipped, please contact our customer service team for assistance.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier’s website to track your order. You can also log into your account and view the order status under “Order History.”
No, we do not store your credit card information. All transactions are processed securely through our payment gateway, ensuring your financial information is safe and protected.
Sales tax is charged based on your shipping address and in accordance with local tax laws. The exact amount of sales tax will be calculated and displayed at checkout before you complete your order.
Yes, we offer international shipping to most countries. You can check if we ship to your country by entering your address at checkout. If your country is not listed, please contact our customer service team for assistance.
Whenever possible, we will ship all items in one package. However, depending on the size and availability of the products, some items may be shipped separately. You will receive separate tracking numbers for each package if this occurs.
If you need to swap an item
Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of receipt for a full refund or exchange. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Please review our full returns policy on our website for more details.
We apologize for the mix-up! Please contact our customer support team as soon as possible with your order number and a description of the item you received. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.
We’re sorry to hear that your order arrived damaged. Please take photos of the damaged item and packaging, and contact our customer support team immediately. We will assist you in processing a replacement or refund as quickly as possible.
Once your return is authorized, we will provide you with the return address and any specific instructions via email. Please make sure to securely package the item and include your return authorization number inside the package to ensure a smooth process.
You can reach our customer support team by clicking on the “Contact Us” page on our website. You can contact us via email, phone, or live chat during our business hours. We’re here to help with any questions or concerns you may have.
If you realize you entered the wrong shipping address, please contact our customer support team immediately. If your order has not yet been processed, we can update the address. Unfortunately, if the order has already been shipped, we cannot change the address, but we will do our best to assist you in resolving the issue.
If you need to change or cancel your order, please contact us as soon as possible. If your order has not yet been processed, we can make the necessary changes or cancel it for a full refund. If the order has already been processed or shipped, we may not be able to cancel it, but we can assist you with a return once you receive the item.
Yes, we offer the option to pre-order certain sold-out items. If an item is available for pre-order, it will be indicated on the product page, along with the expected restock date. You will be notified once the item is back in stock and ready to ship.